A traveler has likened the meals provided on her inclusive vacation to “dog food.”
Erin Wells and Jordan Evans had planned to mark their birthdays with a 10-night getaway in Crete, Greece, at a four-star hotel that had received positive online reviews. The couple spent £2,218 on the easyJet holiday last month but were dissatisfied with the food quality, leading them to spend an additional £600 on meals at external eateries.
Erin, who works as a hospital administrator, expressed her concerns about the lack of labeling on the food items, especially the unmarked meats. She mentioned an incident where a chef could not identify the meat and casually suggested it might be chicken after tasting it, leaving them uncertain about the food they were consuming.
Additionally, Erin reported issues with their accommodation, including a flooded room due to shower leakage and the presence of mold on the pool and sun loungers. She refrained from using the pool during the entire trip, fearing potential health risks.
Despite Easyjet being in contact with the couple and the hotel to address the complaints, Erin is adamant about seeking a full refund, although she remains skeptical about receiving one.
Erin criticized the quality of the desserts, describing them as unappetizing and unmarked, leading them to question the content and safety of the food. She compared the overall food presentation to dog food, expressing her disappointment at the lack of effort in making the meals visually appealing.
The couple’s decision to visit Crete was influenced by positive reviews of the destination and the hotel, but their experience turned out to be far from what they had anticipated. Erin lamented the money spent on what she described as a dreadful holiday, expressing concern for future travelers who might face similar disappointments.
An easyJet holidays spokesperson expressed regret over Erin’s unsatisfactory experience and assured her of efforts to address the issues directly with the hotel partner while offering a gesture of goodwill.