Virgin Media is offering a complimentary upgrade to its customers with the introduction of a new service named Smart Support. This service, available 24/7, aims to ensure a seamless online experience for users throughout the year.
Smart Support is designed to automatically monitor broadband performance and promptly address speed or connectivity issues faced by customers. It provides immediate recommendations to troubleshoot problems, preventing interruptions during activities like streaming or remote work.
Moreover, Virgin Media can remotely conduct repairs and updates overnight to minimize disruptions during the day. In cases where additional assistance is required, customers may receive recommendations for WiFi Pod or Hub upgrades for enhanced whole-home coverage, with the option to schedule an engineer visit at no extra charge for more complex issues.
Gareth Lister, Director of Connectivity at Virgin Media O2, highlighted the importance of reliable connectivity, stating that Smart Support offers customers peace of mind by swiftly resolving network issues. This service, combined with Virgin Media’s high-speed internet and dependable service, underscores the company’s commitment to keeping customers connected when it matters most.
Virgin Media has announced that Smart Support will be available to all customers without any additional charges.