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Saturday, February 14, 2026

“Virgin Media to Upgrade Customers to Wi-Fi 6 Hub 5 for Faster, More Reliable Connections”

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Virgin Media is set to upgrade some broadband customers to newer, more advanced routers for improved performance. The company announced that users still using older Hub 3 and Hub 4 devices will soon receive the upgraded Hub 5 at no extra cost. The Hub 5 features Wi-Fi 6 technology, offering faster and more reliable connections.

Eligible customers will be contacted by email over the next few weeks and months as the rollout progresses through 2026. The Hub 5 boasts Wi-Fi 6 technology and seven internal antennas for enhanced coverage throughout homes. Virgin Media plans to upgrade selected customers gradually, benefiting thousands in 2026.

Virgin Media will directly contact qualifying customers, so no immediate action is required. Customers can also check their eligibility by logging into their My Virgin Media account online. Upgrading to the Hub 5 can significantly enhance broadband experiences, providing wider Wi-Fi coverage, improved stability, and support for future updates. The Hub 5 is designed to handle faster Gig1 speeds, enabling quicker downloads and streaming.

Wi-Fi 6 is the latest wireless networking technology, offering faster speeds, greater efficiency, and improved performance in busy environments. It can support more connected devices simultaneously, delivering better performance across different frequency bands. Wi-Fi 6 is also energy-efficient, making it ideal for modern smart homes with multiple connected devices and high data demands. Additionally, homes can now benefit from even better Wi-Fi 7 technology, but Wi-Fi 6 remains ideal for average users.

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