Morrisons customers express anger over the implementation of a new fee for ATM withdrawals. Stakeford shoppers voiced their dissatisfaction on the local Morrisons Daily convenience store’s Facebook page regarding the change. The decision to introduce the charge for cash withdrawals at the store’s ATM, operated by an external provider, is part of a trial at select Morrisons Daily locations.
In a post without identification, a customer raised concerns about the new charge, stating, “Cash machine at Morrisons Daily now charges you to withdraw YOUR cash.” Another individual mentioned contacting their Member of Parliament in response to the situation. Notably, nearly 19,000 free-to-use ATMs have vanished from UK high streets since January 2018, according to the Payment Choice Alliance.
Statistics show that the average UK adult withdrew £1,352 from ATMs in 2025, a 5% decrease compared to the previous year’s total of £1,424. Morrisons disclosed annual losses amounting to £381 million for the year ending October 26, primarily due to a £281 million interest expense on its debt. Nonetheless, the company managed to reduce losses from £414 million in the previous year.
Morrisons attributed its financial challenges to escalating costs and a cyber incident leading to an IT system disruption just before the 2024 holiday season, affecting product availability. The supermarket chain experienced a 3.4% increase in like-for-like sales during the Christmas period, with strong demand for its premium own-brand products driving a 17.4% sales surge.
Rami Baitieh, Morrisons’ CEO, highlighted the company’s positive performance amid a competitive market, citing sustained sales growth, stable EBITDA, and market share maintenance throughout the challenging year.