Passport machines malfunction at Tenerife’s main airport, causing chaos and trapping a passenger’s arm. Tourists faced extensive queues for biometric passport checks, leading to complaints about ineffective machines and long wait times. The lack of staff contributed to the delays, with one passenger noting that only one passport checker was available shortly before their flight, resulting in significant queues.
Tenerife airport is transitioning to the new EU entry-exit system, requiring travelers to undergo photo and fingerprint procedures. This change is expected to cause delays and teething problems at Spanish airports, including Tenerife. A passenger expressed frustration after her arm was caught in the biometric gates, criticizing the airport’s inefficiency and calling for improvements.
Travelers at Tenerife airport voiced dissatisfaction with the current situation, describing it as unacceptable for a popular tourist destination. The malfunctioning biometric machines have led to considerable passenger frustration and anger due to the resulting chaos and delays. The island government acknowledged the airport’s shortcomings and pledged to address the issues, including improving the functionality of the biometric machines.